FAQ

1. On the site it says I will work directly with the highly skilled web designers/developers/programmers ...where are they located and what hours are they available to work with me?

We have a team of very highly skilled designers, programmers and developers here in Kolkata.We operate during normal business hours.

2. Can I upgrade from the smaller to a larger package?

Of course! If you would like to start out with a smaller package and then at any time feel that one of the larger packages will fit your needs better it is not a problem at all. We can upgrade your web design package for you by adding the additional pages and features of your choice. All that would be required is for you to pay the difference in cost between the two packages and let our project manager know the details of your new pages , features and your requirements . It's as easy as that.

3. What is your payment policy and what type of payments do you accept? Do I need to send a deposit for the work? What is your refund policy?

For our top-notch team to get started on your custom built website, you must pay 50% of the TOTAL ORDER up front, 30% at the time of approval of design(demo), balance 20% after development before hosting . We accept payment through bank transfer(NEFT or SWIFT), CBS, Demand Draft and Pay Order. If work has already begun on your project, the maximum refund will be 20%. If the design has been approved and the 2nd Installment has been received there will be no refund. Of course Koltech Solution has always prided itself in customer satisfaction no matter what. So if an issue arises with the design of your site or development of your software, we will work with you till you are completely satisfied with the final product.

4. What kind of guarantee do you offer on the Web Design/Software Development Order?

We have highly skilled web designers and programmers. We guarantee that your site/software will be created for you in a timely manner, not only will it be aesthetically pleasing but it will also be very intuitive to use. Our design and development team will work with you every step of the way to ensure that you are 100% satisfied with every aspect of your website. Only then we proceed with the next step of creating your online presence.

5. I would like you to design my site or develop a customized software, what do I need to do now/what is the process?

That's great!You can contact us through email, phone or if you are located in Kolkata you can even visit our office. Then the first step will be to select what plan fits your needs. We have different design and development packages available. Anything from a basic to a premium. Once you select your package, your next step is to choose from our diverse listing of value added website/software features. This includes everything from search engine submission, to a content management system.

6. Is a revision one change or a list of changes?

Each of our packages comes with a set number of total revisions available to it. When our project manager presents a design to you for review it is your responsibility to provide a list of changes and requests to him. This counts as one revision, so it is important that you provide us with as much information as possible so that we can make your web site exactly the way YOU want it. You and your input are an integral part of the design process and we can't build your site without it!

7. Will they edit an existing site or do they have to design it from scratch?

If you have an already designed site but want to add one of our value added features, or just need changes and updates made, our team can still help you. With our Website Maintenance package, we can make updates and changes to the text, images, or code. One of our project managers can give you a quote for the job. You can also choose to add something from our list of special features. These can be integrated into an existing website.

8. What makes you different from hundreds of software companies out there?

We have a team of top designers, programmers, and coders to assist you with creating your online presence. The design and development team adhere to our company policy of 100% customer satisfaction and will work hand in hand with you to ensure that you have a website or a software that is not only aesthetically pleasing but also intuitive to use and above all fulfills all your requirements

9. What after-sales support do you offer?

If at any time you have questions or issues with the functionality of your website or software or any other desktop application feel free to contact our technical support team. They will be more than happy to give you the assistance that you need to ensure that you remain 100% satisfied with your choice to use our web design team for your website needs. Our technical support team is available during normal business hours by phone and email.

11. Can you maintain my website/software for me after the design work is finished?

Of course! One of our Web Design/Development offerings is our Website Maintenance Service. Minor updates are all included in all our packages for one year. But all work outside of normal maintenance and minor updates is chargable.

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